Frequently Asked Questions

Q. What should I do after an auto accident?

  1. Call the police immediately to report any accident resulting in personal injury or vehicle damage.
  2. Tell police if an ambulance or physician is required for emergency treatment.
  3. Make no admissions and do not take any blame.
  4. Remove hazards from the road if possible. Warn oncoming traffic. Don’t step in front of moving vehicles.
  5. Get the name, driver license number, vehicle license plate, and insurance information of each of the other parties involved in the accident. If there are any witnesses, you should obtain the name and phone number of each witness. If you have a camera, take pictures of the accident scene and the damaged areas of each vehicle.
  6. Once you have all of the information, contact HBM COLLISION CENTER and we’ll handle the rest.

Q. Can my insurance company determine where my vehicle is repaired or do I have a choice?

  1. Your insurance company will have a list of preferred repair centers. However, you are not limited to just those repair centers. The choice is yours. Make the right choice- choose HMB Collision Center!
  2. We work with ALL insurance companies. Your car, your choice!

Q. Do I need to make an appointment to get an estimate?

No. You can stop by anytime during our business hours for a FREE estimate.

Q. Do you offer rental cars?

Ask our staff and we can set up to have a rental car waiting for you at our front door.

Q. What forms of payment does Maryland Collision Center accept?

  1. Cash
  2. Checks issued by an insurance company
  3. Personal checks up to a maximum of $500.00
  4. Visa, MasterCard, or ATM/Debit cards.

Q. How long will my repairs take?

The time to complete repairs depends on the complexity of the repairs needed and on our parts vendors and the insurance companies doing their part in a timely manner. We do not risk quality workmanship for the the sake of rushing a job through. Your vehicle will be repaired in a precise, well intentioned  fashion to achieve the quality that you want and the efficiency you deserve.

Q. Will my paint match?

Our certified painters are very great at color matching. They have been trained in color matching and have many years of experience. We use color matching cameras and spray out cards to assure a color match. We also have the ability to blend adjacent panels to guarantee a factory color match.

Q. What types of vehicles do you work on?

We work on All makes and models.

Q. Where do I go to get an estimate?

You are not required to take the vehicle to another location to obtain an estimate. You may leave your vehicle with us and ask the adjustor to inspect the vehicle here. We will negotiate with the insurance adjustor to make sure the vehicle is repaired properly. Please come by any time for a free estimate.

Q. I have an estimate from another place. Why is your estimate amount different?

Repair estimates may vary. A lower estimate may not include necessary things such as front or rear wheel alignment or re-aiming your headlamps.  professionals are very thorough and take all aspects of the repair into account when writing an estimate.

Q. Do I have to take my car where my insurance company tells me?

You are not required to use a DRP or referral shop recommended by your insurance company. You have the right to have your car repaired at the shop of your choice.

Q. How do I know I’m getting what is the best for me and my car?

While we work closely with your insurance company, we understand that we work for you, the vehicle owner. We never forget that you are the customer and our main concern is your complete satisfaction with the finished repair and your entire experience during the process.

Q. Should I have my car repaired by the dealer? Do they know more about fixing cars?

Your dealer may not be your best choice for collision repair. Many of the highest-quality facilities in the area are not affiliated with dealers. Your dealer generally has no unique edge when it comes to repairing your vehicle after a collision. Rather than just returning to your dealer for collision repair, we encourage you to be a careful shopper when selecting a repair facility. Ask others you know about their experiences with collision repair and select the shop that you think will provide the highest-quality results for you.